FAQs

WHAT SHOULD I DO IF I RECEIVE A‘PAYMENT DIDN’T GO THROUGH' 

If you received a message that your payment did not go through, please check your billing information and personal information. Make sure the information you have entered matches the card.

If all details are correct, please try to pay via PayPal. Don't worry, you don't have to be a registered member of PayPal to use their services.

You can also use a different credit card or try simply try again with the payment process a few hours after your initial attempt.

HOW CAN I CHANGE MY SHIPPING ADDRESS?

If you would like to change your address before your order is shipped, please contact us and we will update the address in your order accordingly.

Please make sure to include:

Name
{Street:}
{Number/ PO Box}
City
State
Zip code
Country
We can change your shipping address for you until your item is being packed. That's the stage we carefully pack your personalized jewelry and prepare it for shipping.

MY ADDRESS ON MY SHIPPING CONFIRMATION IS INCORRECT

You are probably thinking to yourself "How could this happen??"...

You may have been really excited to place your order and missed a slight detail.

We can relate ;)

But don't worry, we can rectify this for you.

- If the address is missing an apartment number, or if there is a slight typo in the address, the order will most likely return to us. Once it returns to us we can easily update the shipping address for you. Please contact us with the following details:

Name
{Street:}
{Number/ PO Box}
City
State
Zip code
Country
You can use your tracking number to track your order and see when it returns to us.
Sometimes the order does not return to us, and gets lost in the mail. We are sorry for this.

In this case we can offer to reorder your item to the correct address for you for a 40% discount.

WHY DIDN’T I GET A SHIPPING CONFIRMATION?

If you received the order confirmation, but did not receive the shipping notification then this probably means the order is not out of production yet and has not been shipped.

Once the tracking tool shows that your order has been shipped, you will receive a shipping notification within the next few days.

MY JEWELRY IS DAMAGED, WHAT SHOULD I DO?

We are sorry to hear that your order is damaged!

We are happy to assist you with any issues, but first our customer service team are obliged to receive a picture from you in order to proceed with a reorder for a replacement item.

Please contact our Customer Service Team with:

Your Order ID number

A picture of the damaged item

A description of the damage

I RECEIVED AN INCORRECT ITEM, WHAT SHOULD I DO?

If this occurs, we will do our best to sort this out right away.

Please check your order details to ensure that the order was placed correctly with the personalization that you chose.

Please contact our Customer Care team so that we will be able to send you a replacement item.

Please make sure to include:

Your Order ID number

A picture of the incorrect item

Explain how the item was meant to look like

Rest assured we will resolve this issue for you as quickly as we can.

HOW TO TAKE CARE OF MY JEWELRY?

PrittiJewelry are jewelry specialists that are dedicated to capturing life's special moments with custom made jewelry. It's important to maintain the beautiful shine and finish of your jewelry.

All jewelry can eventually tarnish, but your best defense is to be vigilant and properly care for your items. At PrittiJewelry, we recommend that you give your gold or silver jewelry a quick clean at the end of the day, using a soft cleaning cloth, to remove any fingerprints or oils that may have accumulated from normal wear.

SIMPLE TIPS TO KEEP THE SHINE

Make up first, then accessories

Lotions, hairspray and some cosmetics have chemicals that can be harmful to your jewelry. It is always best to apply your makeup first and then put on your jewelry in order to minimize the amount of damage your jewelry can be exposed to.

TAKE IT OFF BEFORE YOU SWEAT IT OFF

Working up a sweat may be good for your health but it's not good for your jewelry. Make sure to remove your jewelry before all intense physical activity. This will protect your jewelry from reacting to the chemicals in your sweat or from any damage that may happen in contact sport.

RUB A DUB DUB, NO JEWELRY IN THE TUB!

Your soaps and shampoos may get you smelling fresh and squeaky clean, but the harmful chemicals they contain could also do a number on your personalized jewelry. Too much sudsing in the shower while wearing your personalized necklace can cause a film to form over the precious metal, dulling the sheen and diminishing its gorgeous shine.

JEWELRY AND POOLS DON'T MIX

Everyone loves a cool dip in the swimming pool on a hot summer day. But pools and Jacuzzis are full of chlorine that, if exposed for too long, can cause your jewelry to discolor . So play it safe: When you're stripping down into your bathing suit, take your jewelry off too.

DON'T CLEAN WITH THE GLEAM

While we're very proud of your pro-active housework we would like to take a moment to remind you that once again harmful chemicals and jewelry do not make a good combination. While the chemicals in cleaning products are great for keeping your house shiny and germ free, they can be harmful to the quality and longevity of your precious jewelry pieces.

BE SMART ABOUT SAFEKEEPING

Properly storing your jewelry will do wonders for keeping it looking new. Keep your customized jewelry in a box where it won't get tangled up with other items or damaged from too much movement. A jewelry box with a soft felt lining is perfect, but you can even line a simple shoebox with fabric to keep your items nestled and safe. Anti-tarnish strips are also a great investment to keep out oxidants than can tarnish and dull your pieces.

I'M MISSING AN ITEM FROM MY ORDER, WHAT SHOULD I DO?

We're sorry to hear that an item is missing!!

Please check your order details on your order confirmation to make sure that the details are correct and as you ordered.

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside.

I RECEIVED MY ITEM, BUT IT DOESN’T LOOK LIKE I EXPECTED

We are sorry to hear that your order is not to your taste.

We are happy to offer you to exchange the item for another, but first our customer service team request to receive a picture from you in order to make sure the item matches our quality standards, and that the details are as described on site.

When contacting us, please make sure to include the following details so that we can assist you in the best possible way:

Your Order ID number
A picture of the item you received/ video showing the issue
Feedback on the item

HOW TO FIND A MISSING PACKAGE THAT SHOWS AS DELIVER?

Although it is rare, sometimes your tracking number will say "Delivered" before your package has arrived.

If this happens to you within 36 hours of the expected delivery, please following these steps:

Check your shipping notification email to ensure your package was shipped to the correct destination
Look for a notice of attempted delivery
Look around the delivery location for your package
See if someone else in the house accepted the delivery
Some packages travel through multiple carriers; check your mailbox other locations you receive mail.
Wait 36 hours - in rare cases packages may say delivered up to 36 hours prior to arrival
If your order is 36 hours past the expected delivery date, please Contact Us.

WHAT SHOULD I DO IF MY ORDER TRACKING INFORMATION?

This means that the tracking information hasn’t been updated in the online tracking system in time, though the actual order status may have already been updated.

Please try again later to see if the information has been updated. If there is no movement within a week, please feel free to contact our customer service for assistance.